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Return & refund

Return & refund


- Basket must be $ 150 or more before taxes
- Bulk orders and corporate orders are excluded from free shipping.
- Oversized items may have additional shipping costs.


The shipping cost is automatically calculated once your order is placed. Make sure the delivery address details are correct. If for any reason you are having difficulty, please do not hesitate to call or email us and we will be happy to serve you directly.

Most orders received will be shipped within 24 to 48 hours, provided the products ordered are in stock. Orders are not shipped on Saturdays, Sundays and holidays. Allow 3 to 5 days for delivery (Delivery via Purolator)

We cannot guarantee when an order will arrive at its destination. Consider any delivery or transit times offered to you by Ambiance Sports and other suppliers as estimates. We encourage you to place your order in a timely manner to avoid any delay caused by product delivery or availability.


- We accept returns on products that are defective due to manufacturer defects within 15 days of the date of purchase.

- We accept returns and exchanges on products within 15 days of the date of purchase.

- No exchange will be accepted on products whose packaging has been altered.

- All transport costs related to product returns are at the expense of the consumer.

- A 15% administration fee may apply for returned orders.

- No Refund on products purchased in presale.

- Returns due to ordering errors made by Ambiance Sports upon delivery of a wrong product will also be accepted within 15 days of the date of purchase.

Before making a return for a product purchased online, you must contact us by email [email protected] to obtain authorization. [email protected] afin d'obtenir une autorisation. 

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