Shipping & Returns

At Ambiance Sports, we are committed to providing fast, reliable service and making your shopping experience as simple as possible.

Please review the information below regarding shipping, in-store pickup, returns, and exchanges.

Shipping

Most in-stock orders are processed and shipped within 24 to 48 business hours.

• Orders are shipped Monday through Friday, excluding holidays.
• Orders are typically delivered within 3 to 5 business days after shipment.
• A shipping confirmation email, including your tracking number, will be sent once your order has been shipped.
• We currently ship within Canada only.

Please note that delivery times are estimates only and may vary depending on your location, weather conditions, carrier delays, or peak shipping periods.

Free Shipping

We offer FREE SHIPPING within Quebec on orders of $100 CAD or more before taxes.

Please note that some oversized or heavy items may require additional shipping charges, including but not limited to:

• Bicycles
• Paddleboards (SUP)
• Kayaks
• Other oversized equipment

If additional shipping charges apply, our team will contact you before processing your order.

In-Store Pickup

Free in-store pickup is available at both of our locations.

Saint-Georges

Lac-Mégantic

You will receive an email notification as soon as your order is ready for pickup.

Please bring a valid photo ID when collecting your order.

Bicycle Orders

To ensure every bicycle is professionally assembled, adjusted, and safety inspected, all bicycles are available for in-store pickup only.

Bicycles are not eligible for shipping.

Returns & Exchanges

If you are not completely satisfied with your purchase, most products may be returned or exchanged within 15 days of the purchase date.

To qualify for a return or exchange, products must:

• Be unused and in new condition
• Be returned in their original packaging
• Include all original tags and accessories
• Be accompanied by the original proof of purchase

No exchanges or returns will be accepted on products with damaged or altered packaging.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Pre-order items
• Products with opened or damaged packaging
• Products showing signs of use
• Products that have been damaged due to misuse

Additional product exclusions may apply for hygiene or manufacturer reasons.

Return Shipping

Unless the return is due to an error made by Ambiance Sports, customers are responsible for all return shipping costs.

A 15% restocking fee may apply to returned orders.

Incorrect or Damaged Orders

If you receive the wrong product due to an error on our part, or if your order arrives damaged during shipping, please contact us within 15 days of your purchase.

Our Customer Service team will work with you to resolve the issue as quickly as possible.

Return Authorization

Before returning any item purchased online, you must contact our Customer Service team to obtain a Return Authorization.

Returns sent without prior authorization may not be accepted.

Email: [email protected]

Phone: 418-228-0388

Warranty

Manufacturer warranties apply where applicable.

If you believe your product is covered under warranty, please contact our team. We will gladly assist you with the warranty claim process.

Need Assistance?

If you have any questions regarding shipping, returns, or exchanges, we're here to help.

Ambiance Sports

418-228-0388

[email protected]