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Terms and conditions

Terms and conditions

Terms & Conditions

Last Updated: June 2026

Welcome to Ambiance Sports. These Terms & Conditions govern your use of our website and all purchases made through our online store.

By browsing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. General Information

At Ambiance Sports, we are committed to providing a safe, transparent, and enjoyable shopping experience.

While we make every effort to ensure that all product descriptions, images, pricing, inventory, and other information displayed on our website are accurate, occasional errors may occur.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

2. Pricing

All prices displayed on our website are in Canadian Dollars (CAD).

Applicable taxes are calculated at checkout unless otherwise stated.

Prices and promotions are subject to change without notice.

Promotional offers cannot be combined unless explicitly stated.

3. Product Availability

Product inventory is updated regularly.

However, because inventory is shared between our retail stores and online store, product availability cannot be guaranteed at all times.

If an item becomes unavailable after your order has been placed, we will contact you promptly to:

4. Orders

An order is considered accepted only after it has been reviewed and confirmed by Ambiance Sports.

We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:

If payment has already been processed, a full refund will be issued.

5. Payment

We accept the payment methods displayed on our website.

Full payment must be authorized before an order is processed or shipped.

Orders Over $1,000

To help protect against fraud and ensure transaction security, all orders exceeding $1,000 CAD must be paid either:

If an order over $1,000 is placed online using another payment method, Ambiance Sports reserves the right to contact the customer to arrange an alternative payment method before the order is processed.

If an acceptable payment method cannot be arranged, the order may be cancelled and fully refunded.

6. Payment Security

The security of your personal information and transactions is a top priority at Ambiance Sports.

All transactions completed through our online store are protected using secure encryption technology that meets current industry standards.

Ambiance Sports does not store your complete credit card information. Payments are securely processed through our authorized payment service providers.

If a transaction appears unusual or presents a potential risk of fraud, we reserve the right to contact the customer to verify certain information before the order is processed or shipped.

7. Pricing and Information Errors

Although we strive to ensure the accuracy of all information displayed on our website, errors involving pricing, product descriptions, photographs, specifications, availability, or other information may occasionally occur.

In such cases, Ambiance Sports reserves the right to:

The presence of an error on our website does not obligate Ambiance Sports to sell a product at an incorrect price.

8. Shipping

Orders are generally prepared within 24 to 48 business hours when items are in stock.

Delivery times vary depending on the shipping carrier and destination.

Estimated delivery times are provided for reference only and are not guaranteed.

Shipping charges are calculated during checkout.

Ambiance Sports reserves the right to ship orders in multiple packages when necessary.

9. In-Store Pickup

If In-Store Pickup is selected during checkout, you will receive an email notification once your order is ready.

A valid photo ID may be required when picking up your order.

10. Returns & Exchanges

Returns and exchanges are subject to our Return Policy.

Returned merchandise must:

Certain products—including underwear, mouthguards, customized products, gift cards, and other items identified as non-returnable—cannot be returned due to hygiene, safety, or manufacturer restrictions.

11. Warranty

Products sold by Ambiance Sports are covered by the manufacturer's warranty when applicable.

Warranty coverage does not include damage resulting from:

Warranty claims are evaluated according to the manufacturer's policies.

12. Limitation of Liability

Ambiance Sports shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website or products.

Our maximum liability shall be limited to the purchase price of the product concerned.

13. Privacy

Personal information collected through our website is used solely to process orders, provide customer service, and improve your shopping experience.

We are committed to protecting your personal information in accordance with applicable Canadian privacy laws.

For additional details, please refer to our Privacy Policy.

14. Changes to These Terms

Ambiance Sports reserves the right to modify these Terms & Conditions at any time without prior notice.

The version published on our website at the time an order is placed shall govern that transaction.

15. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact us.

Ambiance Sports

Saint-Georges Store
550, 16e Rue
Saint-Georges, Quebec

Lac-Mégantic Store
3560, rue Laval
Lac-Mégantic, Quebec

Phone: 418-228-0388

Email: [email protected]